Online Part Customization Process
The Shim Shack's website allows visitors to custom design shims. Users begin with basic designs and modify based on their project's specifications. These designs are automatically fed to the sales team, who then transform them into a design file for LaserCube to cut.
Turnaround for most requests is only 1-2 days, which exceeds customers' expectations and allows The Shim Shack to increase its capacity.